TERMS OF PAYMENT

To commence production we require a 100% non-refundable deposit. Your order will be confirmed when we have received your confirmation of payment.

Payment through the website can be made using our Stripe gateway with credit card (Visa or Mastercard).

COLLECTION POLICY

All orders require order confirmation email to be shown upon collection. Orders cannot be collected unless this information is provided.

CANCELLATIONS & DEPOSITS

We’re very proud of our original SHOKUPAN recipe. Should you be unhappy with the product received, please contact us by clicking here. Alternatively, you may lodge feedback through the Resolution Centre

We require a minimum of 24 hours notice on cancellation of orders below $50AUD and a minimum of 72 hours for all other online cake orders. Speciality cakes, wedding cakes and catering orders require at least two week’s notice.

We shall deal with all issues on a case by case basis and reserve the right to resolve accordingly. We are unable to cancel cake orders that are already prepared and packed ready for pick-up. Other order cancellations may incur a $50 administration fee.

REFUND POLICY

In order for a full refund to be granted we request that the product in question either be photographed or returned to Brioche by Phillip for inspection. Any other complaint not covered by relevant consumer laws, will be subject to our customer service policy with remedies at the discretion of management.

GST

GST is applicable on all quoted prices and will be clearly itemised on any quote and/or invoice.

RISK AND TITLE

Risk and title in the products passes to you upon collection.

LIMITATION OF LIABILITY

Please Note - all product images on our web site are for illustration purposes only. Colours and shades of delivered products may vary from image/description.

Provided that it’s fair and reasonable to do so, any liability of SHOKUPAN.AU resulting from a breach of warranty (express or implied) in relation to products ordered from our website will be limited as follows:

If the breach relates to the products, to the replacement of the products or the supply of equivalent products. If the breach relates to deliveries, to the re-supply of the delivery or the cost of having the deliveries supplied again.

These limitations don’t apply to any condition or warranty implied by legislation that does not permit our liability to be limited.